Shipping Policy

At JUSTHADA, we are dedicated to providing a seamless and professional delivery experience. Every order is handled with individual care to ensure your beauty essentials and skincare tools arrive safely and in pristine condition at your doorstep. We prioritize your peace of mind and strive to make every step of your journey with us as serene and reliable as your self-care ritual.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation.
  • You will receive a notification email once your order has shipped, including a tracking number to monitor its journey in real-time.

2. Shipping Rates & Free Shipping

  • Standard Shipping: For orders that do not meet the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.
  • Complimentary Shipping: We are pleased to provide Free Standard Shipping on all orders over $43.98.

3. Estimated Delivery Times

To maintain the highest standards of quality and product availability, we dispatch orders from our strategic regional distribution centers.

  • United States: 7–12 business days.
  • Canada / United Kingdom / Europe: 7–15 business days.
  • Australia / New Zealand / Asia: 8–15 business days.
  • Note: These are estimated timeframes. While we strive for punctuality, delivery may occasionally be affected by external factors such as customs clearance or local carrier schedules.

4. Order Tracking

Upon shipment, a tracking number will be sent to your registered email address. You can follow your package’s progress via our [Track Your Order] page or directly through the carrier’s portal. Please allow up to 48 hours for tracking information to be updated in the carrier's system.

5. Customs, Duties, and Taxes

JUSTHADA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damaged or Lost Items

Your satisfaction and the integrity of your skincare products are our top priorities.

Damaged Items: If your order arrives damaged, please contact our support team within 72 hours of delivery at support@justhada.com with photos of the damaged product and its packaging. We will prioritize a free replacement or a full refund for any items damaged during transit.

Lost or Stolen Packages: JUSTHADA is not liable for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking says delivered but you cannot find it, please:

  1. Check with neighbors or household members.
  2. Contact the shipping carrier (USPS, UPS, FedEx) immediately to file a claim.
  3. We will provide all necessary tracking information to assist your claim, but we cannot grant refunds for items confirmed as successfully delivered to the address provided.

7. Contact & Business Information

  • Brand Name: JUSTHADA
  • Legal Entity: HK Stella Limited
  • Customer Support: support@Justhada.com
  • Customer Service Hotline: +1 (424) 325-0965
  • Corporate Address: HK Stella LimitedUnit 917A 9/F Tower A,New Mandarin Plaza NO 14,Science Museum RD TST KLN, Hong Kong