Return & Refund Policy

Last updated: March 9, 2026

At Justhada, your satisfaction matters to us. If your purchase does not meet your expectations, we’re here to help. Please review the policy below for important information regarding returns, refunds, and order-related concerns.

Eligibility for Returns

To qualify for a return, items must meet all of the following requirements:

Returned within 30 days of delivery
Unused, unopened, and in original condition
Returned in original packaging, including all accessories, inserts, and seals
Accompanied by valid proof of purchase (order number or receipt)

For hygiene and safety reasons, products that have been opened, used, altered, or returned without original packaging components are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used products
Items marked as final sale or non-returnable
Gift cards
Complimentary or promotional items
Products damaged due to misuse, improper care, or normal wear and tear

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

Your order number
A brief description of the issue
Clear photos of the item and original packaging

Once reviewed and approved, we will arrange a replacement or issue a refund as appropriate.

How to Start a Return

To request a return, please contact our customer support team at:

📧 support@justhada.com
📞 +1(424) 325-0965

Please include your order number and the reason for the return so we can assist you efficiently.

Returns sent without prior authorization may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an Justhada error (such as a defective or incorrect item)
We recommend using a trackable shipping service
Justhada is not responsible for lost or delayed return shipments

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection.

If approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Original shipping fees are non-refundable, except when the return results from our error

Exchanges

At this time, Justhada does not offer direct exchanges.

If you wish to receive a different item, please return the eligible product for a refund and place a new order separately.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

Recheck your bank or payment account
Contact your credit card provider (processing times vary)
Contact your bank, as posting delays are common

If the refund still does not appear, please contact us at support@justhada.com for further assistance.

Order Cancellations

Orders begin processing shortly after placement. If you need to cancel an order:

If the order has not yet shipped, cancellation may be possible
If the order has already shipped, it must follow the standard return process

Return Address

All returns require prior authorization before being sent.
A return shipping label or written instructions from Justhada must be provided before returning any item.

HK Stella Limited

Unit 917A 9/F Tower A,New Mandarin Plaza NO 14,
Science Museum RD TST KLN, Hong Kong